Take payments by phone or post

You can use GOV.UK Pay to take credit and debit card payments by telephone, or post. These are sometimes called ‘MOTO’ payments.

You get all of the advantages and security of using GOV.UK Pay, but you fill in your users’ details on the payment pages for them.

You can use this feature to take payments:

  • over the phone
  • from users details on paper forms

Why use this feature

All of your payments will be in one system, there’s no need to use any other software. You simply use the same API as you do for online card payments. So all of your reporting, refund processing etc can all be done in the same place.

This feature also gives customers an alternative way of paying. It allows services to easily help users that might be struggling to access an online service. This is called assisted digital.

Other uses

If you already have a telephone payments system, but would like your online and phone payment records in one place, use your existing API endpoint to send us your telephone payments data.

This allows you to do all of your reporting and refunds in the same place.

Set up your account

If you want to take payments like this, just get in touch.

You’ll need to be PCI compliant and we’ll need to see evidence of this before we can set up your account to receive payments in this way.

Future developments

We’d like to add to this in future. We’re particularly interested in hearing about how you use, or might use, Interactive Voice Response (IVR) payments.

Let us know if you’re taking payments by phone or post, and what else we can do to help with this.