Roadmap

Here’s a list of the new and improved functionality we’re planning to offer through GOV.UK Pay.

This roadmap is only a guide and may change. We work in 3-monthly cycles.

Recently released

  • Making GOV.UK Pay more accessible for users
  • Hide sensitive card details when call centre agents are working from home (a MOTO payments feature)
  • Increased the metadata value limit from 50 to 100 characters
  • Reports on bank payouts from Stripe available via CSV and API
  • Performance improvements to the Transactions page in the admin tool
  • Various operational improvements and bug fixes

Things we’re working on

We’re focusing on work that improves the experience for service users of GOV.UK Pay, as well as work that helps service teams be compliant with Strong Customer Authentication regulations. We continue to do work that supports GOV.UK Pay’s growth and makes it more efficient to run.

This includes:

  • Making it easier for service teams to understand and start using Pay
  • Redesign the payments journey to reduce the number of abandoned payments
  • Doing further research into accessibility and where we might need to improve the experience for paying users
  • Making GOV.UK Pay’s infrastructure run even more efficiently

Up next

  • Retry sending emails when GOV.UK Notify has an outage
  • Make our existing performance data publicly available
  • Support Welsh-language users to receive a receipt after making a payment

Later

  • Automated telephone payments (IVR) alpha and private beta
  • Support for processing and reporting on payments made via a call centre supplier
  • Discovery into recurring payments
  • Improved support for services managing invoices

Things we're exploring

  • Working with Government Shared Services, Government Finance Function and Government Banking to make it easier for central government teams to start using Pay
  • Making income management easier in local government by working with the MHCLG-funded alpha, led by Barnsley Council
  • Making it easier for service teams to take and manage payments by Direct Debit by working with Government Finance Function and Government Banking Service

Get in touch

Let us know if you'd like to be involved in research, if you have any questions, or there are other features you’d like us to develop.

Sign up to the GOV.UK Pay updates to find out more about what we’re working on and our plans for the future.