Take and process online payments from your users

GOV.UK Pay is a free and secure online payment service for government and public sector organisations.

See how to get started
Payment screen on mobile and dashboard with refund function.

You can use GOV.UK Pay if you want to:

  • take online card payments and issue refunds
  • ensure your payment experience meets the Digital Service Standard
  • provide a trusted GOV.UK-branded experience
  • use payment processes that are fully Payment Card Industry (PCI) compliant

GOV.UK Pay is free to use.

See GOV.UK Pay’s features and roadmap

Transcript of GOV.UK Pay

We want to make it easier for citizens to pay for government services. It’s painful enough that you have to pay for them, but at least the choice of payment types and user experience while you go through the process should be as convenient as possible.

And then there’s the part for civil servants, or people that work in government, where we want to make it easier for them to do all the things that are connected to receiving payments. They should just be as slick, easy, and frankly as cheap as possible.

Right now central government has hundreds of direct integrations from government services straight into payment providers, which makes it very hard to launch, change, or to make changes across government. If you have a payments platform, you plug all of them into the platform, make one change across the platform, and then just switch them on across government.

It will be easier and more convenient for citizens to pay government. It will be easier to launch new government services and do the reconciliation, user support and refunds. And then we can launch new innovative stuff quite quickly and easily across government.

So here we do it once, we do it right, we do it securely, we do it with a good user experience and at a low cost.

Teams running services and managing payments will get:

  • an easy-to-use admin tool designed for efficient payment administration
  • easy Payment Service Provider switching without additional technical work
  • 24/7 support from the multidisciplinary team at Government Digital Service
Dashboard showing a list of transactions with search filters.

You can generate reports and issue refunds

Reporting and refunds can be done using the UI or the API. You can choose full or partial refunds.

Transaction detail page showing refund options modal.

Designed to meet user needs

The payment pages are designed to work on all devices, including mobiles. They give helpful inline error messages, so users know what to do next.

A user-facing payment page with entry fields for card details and a payment summary. A helpful inline error message responds to user input.

Take online payments with payment links

Let your users make online card payments to your service, even if you don’t have a digital service. You can easily create a payment link to use in your paper forms, letters, or emails.

Read more about payment links

A user-facing payment page with information about what the payment is about and a input box to input the price.

Teams building services will get:

  • clear documentation on how to integrate with GOV.UK Pay
  • a modern RESTful API for payment initiation and administration
  • a test environment to prototype and test with your service

See how GOV.UK Pay works in our documentation

The online resource of GOV.UK Pay’s documentation.

Find out more about GOV.UK Pay

Contact the team to ask a question. Follow our guide to getting started to create an account.

GOV.UK Pay is built and supported 24/7 by a full-time team at the Government Digital Service. The Senior Product Manager is Katie Bates.

A photo of the GOV.UK Pay team at work.

GOV.UK Pay is already working with:

“I’ve just had the first view of [GOV.UK Pay] integrated with our service. It is a really good product. We have integrated it in just 2 weeks which is astonishing and really speaks volumes about [how] well you have set the service up…”

– Service manager; UK Visas and Immigration, Home Office

GOV.UK Pay is available to all government and public sector organisations, including central government, local government and the NHS.